Volunteer Guidelines and Declaration
義工守則及聲明
Please read the following volunteer guidelines carefully
請詳細閲讀以下守則
Administration guidelines
1)Volunteers should attend briefing / training session and review meeting.
2)Volunteers should follow the rules of organisation and provide service with respect.
3)Volunteers must not provide service other than MCF assigned duties, e.g.: business suggestion.
Service guidelines
1)Volunteers should treat all participants with kindness and sincerity.
2)Volunteers should deliver service to help participants to focus on activities. Volunteers should avoid focus on chatting and caring his/her own children.
3)Volunteers should protect the privacy of participants, do not share any information of service recipient to third parties. If necessary, please report to MCF staff for help.
4)When in doubt, volunteers should report to and discuss with MCF staff, do not make decision by own.
5)Volunteers should avoid making commitment with service recipient.
6)Volunteers should either take care of participants and volunteer's own-self.
7)When accident happens, volunteers should report to MCF staff immediately.
8)Volunteers should neither take photos or videos of activities; nor share and publish activities related materials to social media.
9)Volunteers give notice to staff as early as possible if they are not able to attend to duty.
10)Volunteers should not develop personal relationships with service recipients beyond functional roles.
11)Volunteers should carry out assigned duties. MCF have the right to change or terminate the volunteer opportunities. Volunteers should not choose and change duties without the consent of related staff.
12)Volunteers should not withhold information of incident that violate the core value or interest of MCF.
行政指引
1)參加義工簡介/訓練班及服務後檢討會。
2)尊重機構守則,與負責職員衷誠合作。
3)不得進行與服務無關的活動,例如商業性推介或建議,亦不得涉及金錢交易等個人利益。
服務指引
1)以友善、誠懇的態度對待參加者。
2)協助所有參加者投入活動,避免只顧自己聊天或只照顧自己的孩子。
3)對參加者的資料,尊重私隱,緊守保密原則,不得向外披露。但如有需要,須向音樂兒童基金會職員匯報。
4)遇到疑問時,不要自己妄下決定,應與相關職員商量應對。
5)不輕率答應參加者的個人要求。
6)參與服務或活動時,需注意參加者及自身的安全。
7)如遇意外、受傷或突發事故,須盡快向負責職員報告。
8)未得同意,不得拍攝活動相片及錄影;亦不能將活動相片上載社交及網上平台。
9)如已報名參與服務,請務必出席;如遇突發事情未能出席,應盡快通知負責職員以安排替補人員。
10)未經本會同意,請勿在工作關係以外與服務對象建立私人關係。
11)聽從本會的工作分配,本會有權更改或終止義工服務。義工未經負責人同意不得選擇或更改工作内容。
12)如發生有違本會宗旨及利益的事情,應盡快向本會報告,不得隱瞞。